How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14490
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
18621325
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

Green light is on however , no sound and screen is black JA:

Customer Question

Green light is on however , no sound and screen is black
JA: TV is better than ever... just as long as it works right. ;-) Fortunately, the technicians are real masters, and I'd like to connect you with the best one to untangle any issue you're having with a green light. Have you tried to troubleshoot?
Customer: That is what I was searching for now
JA: Tell me a bit more about what's going on so he can help you best.
Customer: It will not come one when the power button is pressed
JA: Is there anything else important you think the TV Technician should know?
Customer: it is hooked up to a cable box and xbox
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
HelloWelcome I will need the model number please found on the back of the set? Anthony
Customer: replied 1 year ago.
Sanyo DP42746
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Anthony_Infotech replied 1 year ago.
Yes please give me at least 5 mins to reply thank you I am checking the set
Expert:  Anthony_Infotech replied 1 year ago.
I cant take a phone call right now sorry
Customer: replied 1 year ago.
ok
Expert:  Anthony_Infotech replied 1 year ago.
Ok if you press the menu button of the sets own remote control does the menu come up please?
Customer: replied 1 year ago.
I do not have the remote of tv set
Expert:  Anthony_Infotech replied 1 year ago.
Is there a menu button on the set itself?please try that
Customer: replied 1 year ago.
yes
Expert:  Anthony_Infotech replied 1 year ago.
So yes the menu comes up?
Customer: replied 1 year ago.
No menu comes up screen is completely black
Expert:  Anthony_Infotech replied 1 year ago.
OK as the light is green (no menu) and the set is seemingly in the ON mode it looks like there may be a main-board issue however please re-boot the set by unplugging the set fro wallpower wait 5 mins then replug back in again let me know if there is any change Anthony
Customer: replied 1 year ago.
2 more mins
Expert:  Anthony_Infotech replied 1 year ago.
OK
Customer: replied 1 year ago.
Screen still black
Expert:  Anthony_Infotech replied 1 year ago.
OK its looking like a mainboard issue but to verify that would need checks made with a meter , I can help you with this but you will need to be of practical mind and can use a meter, ultimately it will lead to replacement of the mainboard (most likely) let me know if you can do the workCost of a board will be around $80+ I am sorry this is not something easier Let me know if you need more help Pleaseconsider rating the answer positively there will be a rating bar of stars usually at the top of the page, rating me positively enables me to receive payment from the site, thank you, ***** ***** will remain open and stay open as long as you need it, if you have any concerns please reply back and I will address any of your concerns, note the question NEVER closes, its open for further advice if necessaryManyThanksAnthony
Expert:  Anthony_Infotech replied 1 year ago.
Do you have any thoughts on this please? Do you need anymore help? Anthony