How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: TV
Satisfied Customers: 31124
Experience:  Avid TV Technician
32989067
Type Your TV Question Here...
Richard is online now
A new question is answered every 9 seconds

Our tv is less than 6mos. Old (series 6 6500). The picture

Customer Question

Our tv is less than 6mos. Old (series 6 6500). The picture is very dark the remote will not cause it to lighten sound is fine. The picture will also intermittently "blink".
Submitted: 7 months ago.
Category: TV
Expert:  Richard replied 7 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, a rating is only needed when we are finished. Can you please remove the power to the TV (so unplug it from the power socket). Then on the actual TV, hold the power button for 60 seconds then release. Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly. Let me know the results please