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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sony tv's sound just stopped working. JA: Sometimes things

Customer Question

My Sony tv's sound just stopped working.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It was working fine Sunday when I bought a subscription to HBO now to watch game of thrones. I had to hook my computer up to the tv to do this. The next day my sound didn't work. Pic is fine.
JA: Is there anything else the TV Technician should be aware of?
Customer: Don't think so.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.
Hi , I`m Jack , a few questions coming up and please note that it may take a few minutes between replies;
Customer: replied 10 months ago.
Ok
Expert:  Jack replied 10 months ago.
Now you lost the sound on regular cable tv or both through the pc and cable box ?
Customer: replied 10 months ago.
I don't have cable.
Customer: replied 10 months ago.
Lost sound on the tv
Expert:  Jack replied 10 months ago.
You watch tv through the PC only ?
Customer: replied 10 months ago.
No. That's just how I can watch game of thrones.
Customer: replied 10 months ago.
I have a blu Ray that I get other stuff on.
Expert:  Jack replied 10 months ago.
Lets try that again;What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
Expert:  Jack replied 10 months ago.
Did you lose the sound on all devices ?
Customer: replied 10 months ago.
Blu ray player
Customer: replied 10 months ago.
No. Just the tv
Expert:  Jack replied 10 months ago.
all devices sounding through the tv that is ??
Expert:  Jack replied 10 months ago.
In other words you have no sound no matter what is playing on tv ,is that correct ??
Customer: replied 10 months ago.
Correct
Expert:  Jack replied 10 months ago.
Now would be the time where i would need the tv`s model number ?On the back cover ?
Customer: replied 10 months ago.
Kdl-40r510c
Customer: replied 10 months ago.
Oh, and I do have external speakers hooked up to the tv. They work fine when hooked up to the computer.
Customer: replied 10 months ago.
I just unplugged the speakers and the tv speakers work fine.
Customer: replied 10 months ago.
Why would the external speakers just stop working with the tv? Any idea?
Expert:  Jack replied 10 months ago.
External speakers and now you are saying the TV's own speakers work ?When was the last time you tried those external speakers on the pc ?
Customer: replied 10 months ago.
Last night.
Customer: replied 10 months ago.
I had to hook them up to the computer because the sound wasn't working through the tv.
Expert:  Jack replied 10 months ago.
If you go to the AV SETUP menu ,can you see under SPEAKER if they are set to internal or external ?
Customer: replied 10 months ago.
Hold on
Customer: replied 10 months ago.
If I go to options the speakers and select audio system it still doesn't work.
Customer: replied 10 months ago.
*then* speakers
Expert:  Jack replied 10 months ago.
It doesn`t work but does it cut off the TV's internal speakers ?
Customer: replied 10 months ago.
Yes
Expert:  Jack replied 10 months ago.
And those speakers still work on the pc ??Doesn`t make sense
Customer: replied 10 months ago.
The external ones? Yes.
Expert:  Jack replied 10 months ago.
Where are they connected on the tv , in the headphone jack ?
Expert:  Jack replied 10 months ago.
or is it optical ?
Customer: replied 10 months ago.
Headphone jack
Expert:  Jack replied 10 months ago.
o.k then in that same menu set the headphone jack as AUDIO OUT
Customer: replied 10 months ago.
I don't have that option. All I can choose is tv speakers or audio system.
Expert:  Jack replied 10 months ago.
Again this doesn`t make sense if the tv has sound , those speakers are working except in the tv .I`m sorry but i`m going to opt out on this , something`s not up to par.You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Please just standby and someone should be with you shortly .
Customer: replied 10 months ago.
thanks
Expert:  Shahid replied 10 months ago.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.I'm working on sound issue and get back with you in 10 minutes, is this OK?Thanks.
Expert:  Shahid replied 10 months ago.
Please reply back if you still need assistance with this issue.