How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I am a customer of Time Warner with a Samsung box connected

Customer Question

I am a customer of Time Warner with a Samsung box connected to a Samsung Smart TV.
When I have a channel on for 13 minutes I loose sound and the TV looks like a lot of different color of paint has been thrown at it. Do you have any suggestions.
Submitted: 6 months ago.
Category: TV
Expert:  Richard replied 6 months ago.
Hi there and welcomeCan you tell me please the model of the TVAnd if you watch a DVD or content from another source then the Time Warner box, do you still get the issue?Please let me know