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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My model D58u-D3, 58" 4K Ultra HD has shadows or ghost images

Customer Question

My model D58u-D3, 58" 4K Ultra HD has shadows or ghost images in the light color regions. It occurs during netflix and Direct TV.
What causes this? and can it be fixed?
Submitted: 7 months ago.
Category: TV
Expert:  Steven replied 7 months ago.
Hi my name is***** would be happy to try and help you with this, first off how old is the TV? under warranty?
Customer: replied 7 months ago.
5 months, still under warranty
Expert:  Steven replied 7 months ago.
Does the problem effect the the TV menu when it is displayed?
Customer: replied 7 months ago.
Doesn't affect the tv menu
Expert:  Steven replied 7 months ago.
Is it possible for you upload a picture of the problem here?
Customer: replied 7 months ago.
Never mind, I'll contact vizio
Expert:  Steven replied 7 months ago.
No problem have a great day