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Nathan, Installer
Category: TV
Satisfied Customers: 21431
Experience:  Custom home theater installer, authorized dealer top brands.
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Netflix no longer working on my Vizio TV won't load

Customer Question

Netflix no longer working on my Vizio TV won't load
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Sherry.What is the complete model number of the tv?Will any other apps work on it?
Customer: replied 9 months ago.
I am not sure of model number
Customer: replied 9 months ago.
its a 60 inch vizio mounted on wall can't get to the back to find model number
Expert:  Nathan replied 9 months ago.
I really need the model to be able to give you an accurate answer.It should be printed on a sticker on the back of the tv.I also need to know if any other apps are working on the tv (youtube, hulu, etc). If you aren't sure, please specifically test to let me know.
Customer: replied 9 months ago.
We can load amazon and everything else, the netflix app comes up and sticks at 2 bars, Tv mounted to wall can't get to back to see model number
Customer: replied 9 months ago.
If you need model number I can't provide it so this will not work to fix. Sorry to waste your time, have a good night
Expert:  Nathan replied 9 months ago.
We can proceed without it for now.There are a few possible causes of this, including internal hardware problems in the tv itself, a need for a software update, or a netflix account or connectivity issue. Initially, can you reach the back to access the power cord, and unplug power to the tv for 60 seconds for a quick reboot as a first step?
Expert:  Nathan replied 8 months ago.
Do you need more help with this?