How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10113
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

Have toshiba tv model 26av502u No remote. Trying to setup

Customer Question

Have toshiba tv model 26av502u
No remote. Trying to setup antenna.
No luck
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.
Hello and Welcome. My name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Does TV menu screen come up?- Have you tried to run auto program option to scan channels?Thanks.
Customer: replied 11 months ago.
I press menu button but nothing comes up
Expert:  Shahid replied 11 months ago.
OK, does TV turn On and screen glow/ show backlight?
Customer: replied 11 months ago.
Yes
Customer: replied 11 months ago.
Lets try email 1st
Expert:  Shahid replied 11 months ago.
So TV turns On and screen glow/ show backlight, correct?Phone call offer is automated sent by website system, feel free to ignore it if don't want it.Do you get static noise\/ sound from TV speakers?Any graphics appear on TV screen?
Customer: replied 11 months ago.
No sound
Message is no video input
Customer: replied 11 months ago.
I cable trying to setup antenna
Customer: replied 11 months ago.
No cable like comcast
Expert:  Shahid replied 11 months ago.
OK, press Input button a few times till you get ANT input source on screen.Does it happen?
Customer: replied 11 months ago.
I press it and nothing happens
Customer: replied 11 months ago.
When power on shows video 2
Expert:  Shahid replied 11 months ago.
OK, it seems control buttons on side panel of TV aren't working properly. Push Input button bit harder a few times that might help to get it working. If nothing worked then I'm afraid you would need TV remote to operate it.Right now your TV has set on Video-2 input and you would need to change it to ANT source to get tuning menu and to run channel tuning.Please click following link to download TV user manual copy for detailed operating instructions, check page 11 for side panel control button functions..http://www.lodgingkit.com/manuals/Toshiba_32AV502U_Manual.pdfI trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Customer: replied 11 months ago.
Also got call from bank. When entered card, kept on rejecting. Entered new card and accepted. They said card was charged 5 dollar. I now have 2 cards with same charge
Expert:  Shahid replied 11 months ago.
Please contact customer service at given link/ number about billing info as I have no info/ control over such matters..http://ww2.justanswer.com/helpCall USA:(###) ###-####nited Kingdom - 0***-***-**** Ireland - 1800-760-906I'm just a TV tech here. Thanks.
Customer: replied 11 months ago.
With some trial and error i think i got switched to cable. What next
Customer: replied 11 months ago.
I have no remote
Customer: replied 11 months ago.
Still need help
Expert:  Shahid replied 11 months ago.
Press Menu and use CH/Vol buttons to navigate in menu, select Setup menu and highlight Installation.Please reply back with the result.
Customer: replied 11 months ago.
Hitting menu button no screen
Customer: replied 11 months ago.
Still trying
Another question
When do get menu how do I cancel in lock menu what key
Customer: replied 11 months ago.
Clearly side buttons not working
Expert:  Shahid replied 11 months ago.
a working Menu button will bring menu screen and CH up/down and Vol up/down buttons will be used to navigate in menu, as I mentioned in previous reply it seems control buttons on side panel on TV are not working (aging factor) that is why it is not possible to use them and at this point you would need to get/ buy TV remote to operate the TV.Required TV remote CT90302 is available at following link for $10http://www.amazon.com/Toshiba-Universal-CT-90302-CT90302-Parts-outlet/dp/B00M6PK46CThis remote will make it easy to operate the TV correctly to run auto program for channel scan through antenna.I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Customer: replied 11 months ago.
I got channel program and then start but no keys I enter will start it
Customer: replied 11 months ago.