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Shahid, Technician
Category: TV
Satisfied Customers: 9376
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a Samsung UN55JU6500 55" 4K. We installed it about one

Customer Question

I have a Samsung UN55JU6500 55" 4K. We installed it about one month ago. It has been running fine. We have watched Netflix movies on it. Last night the app Netflix froze. How do I unfreeze it?
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. - Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?Thanks.