How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 23997
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I need to reset my TV to factory settings so it will pick up

Customer Question

I need to reset my TV to factory settings so it will pick up do I do that?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Could you please get me the model number written on back of TV?Thanks.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Shahid replied 1 year ago.
This TV doesn't have builtin Netflix application, is there any other device connected to TV for Netflix?
Customer: replied 1 year ago.
It does have a built in connection
Customer: replied 1 year ago.
We have been watching Netflix for years and everytime Netflix updates their app I have to call Panasonic to reset to factory settings to get Netflix to work....Panasonic is closed at the moment or I would call them
Expert:  Shahid replied 1 year ago.
Then the TV model could be TC-L42E50, missing zero in previous number, isn't it?
Customer: replied 1 year ago.
Sure...let's try that
Expert:  Shahid replied 1 year ago.
OK, lets try one thing, press Menu. Go to setup then network settings, then IP address/DNS settings then turn DNS off automatic and manually change to and check if it helps to get Netflix working?
Customer: replied 1 year ago.
Now the wireless network is not working
Expert:  Shahid replied 1 year ago.
OK, please enable DNS automatic to get it working.Do you see reset option in Setup of TV menu?
Customer: replied 1 year ago.
It just reloaded my cable not see a reset option
Expert:  Shahid replied 1 year ago.
OK, I'm out of ideas so let me repost this question, hopefully another expert will soon respond to assist you further.Thanks.
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Initially, go into the tv menu, then under Setup, you should see the Factory Reset (Restore default) function. Let me know if that helps. Best regards,Nathan