How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Samsung 65 inch curved smart tv, only 14 months old.

Customer Question

I have a Samsung 65 inch curved smart tv, only 14 months old. It turns on and works fine but blacks out for 7 seconds after running for 90 seconds and repeats this 90/6 second routine non-stop. How can I correct this?
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.
Hello and sorry you're having problems. I need more info to solve this: 1) What's the model number off of the back of the TV? 2) How long have you owned it for? 3) When it blacks out, if you grab the original Samsung remote and press MENU- does the MENU display at all during those lack 90 seconds?
Expert:  Aric replied 6 months ago.
Let me know when you're able to see my reply.