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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot download channels. Is an older model TV RC-LTLSwitching

Customer Question

Cannot download channels. Is an older model TV RC-LTL
Switching to TV from Dish Network
Submitted: 1 year ago.
Category: TV
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Can you verify your antenna cable is connected to the antenna input of the TV please?
Expert:  Dan replied 1 year ago.
Also this model number is ***** your remote control. Can you give me the model number of the TV please?
Customer: replied 1 year ago.
it is connected to a HD Antenna
over the air
Model RC-LTL
Expert:  Dan replied 1 year ago.
My apologies but I am not able to contact you by phone at this time.
Customer: replied 1 year ago.
why not?
Expert:  Dan replied 1 year ago.
I am not setup for phone calls at this time.
Expert:  Dan replied 1 year ago.
How old is the TV?
Customer: replied 1 year ago.
Can you transfer me to someone that can?
Customer: replied 1 year ago.
maybe 10 - 15 years old
Expert:  Dan replied 1 year ago.
That is most likely the problem then. It needs a digital tuner to be able to receive over the air signals. You will need a converter box for that. I can help you with that if you like?
Customer: replied 1 year ago.
I really don't think you can help me because I've gone through the menu options. Just can't get it to download channels. Just goes back to channel 60 which was what it was on for cable
Expert:  Dan replied 1 year ago.
Correct. That is due to the tuner not being able to detect the digital signals being broadcast.
Customer: replied 1 year ago.
O.K. I see what your saying. I would rather throw it away and get a newer TV plus I have 2 other TV's I can use. Thanks anyway. What is my total charge on my credit card?
Expert:  Dan replied 1 year ago.
You don't have to throw it away. You can purchase a digital converter box for about $40 that you can connect and will work just fine.
Customer: replied 1 year ago.
Like I said I have 2 other TV's I can use that are newer
Customer: replied 1 year ago.
they are 24 inch and this one is 36 inch
Expert:  Dan replied 1 year ago.
Okay very well. I just wanted to make sure you knew your options.
Customer: replied 1 year ago.
I need to go. someone is trying to call me
Expert:  Dan replied 1 year ago.
Okay. It was a pleasure working with you!
Customer: replied 1 year ago.
O.K. Thanks just the same. You have a great day !!!
Expert:  Dan replied 1 year ago.
You as well!
Expert:  Dan replied 1 year ago.
Please don't forget to rate my service for you today!