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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot download channels. Is an older model TV RC-LTLSwitching

Customer Question

Cannot download channels. Is an older model TV RC-LTL
Switching to TV from Dish Network
Submitted: 10 months ago.
Category: TV
Expert:  Dan replied 10 months ago.
Hello and thank you for your question. I look forward to assisting you today. Can you verify your antenna cable is connected to the antenna input of the TV please?
Expert:  Dan replied 10 months ago.
Also this model number is ***** your remote control. Can you give me the model number of the TV please?
Customer: replied 10 months ago.
it is connected to a HD Antenna
over the air
Model RC-LTL
Expert:  Dan replied 10 months ago.
My apologies but I am not able to contact you by phone at this time.
Customer: replied 10 months ago.
why not?
Expert:  Dan replied 10 months ago.
I am not setup for phone calls at this time.
Expert:  Dan replied 10 months ago.
How old is the TV?
Customer: replied 10 months ago.
Can you transfer me to someone that can?
Customer: replied 10 months ago.
maybe 10 - 15 years old
Expert:  Dan replied 10 months ago.
That is most likely the problem then. It needs a digital tuner to be able to receive over the air signals. You will need a converter box for that. I can help you with that if you like?
Customer: replied 10 months ago.
I really don't think you can help me because I've gone through the menu options. Just can't get it to download channels. Just goes back to channel 60 which was what it was on for cable
Expert:  Dan replied 10 months ago.
Correct. That is due to the tuner not being able to detect the digital signals being broadcast.
Customer: replied 10 months ago.
O.K. I see what your saying. I would rather throw it away and get a newer TV plus I have 2 other TV's I can use. Thanks anyway. What is my total charge on my credit card?
Expert:  Dan replied 10 months ago.
You don't have to throw it away. You can purchase a digital converter box for about $40 that you can connect and will work just fine.
Customer: replied 10 months ago.
Like I said I have 2 other TV's I can use that are newer
Customer: replied 10 months ago.
they are 24 inch and this one is 36 inch
Expert:  Dan replied 10 months ago.
Okay very well. I just wanted to make sure you knew your options.
Customer: replied 10 months ago.
I need to go. someone is trying to call me
Expert:  Dan replied 10 months ago.
Okay. It was a pleasure working with you!
Customer: replied 10 months ago.
O.K. Thanks just the same. You have a great day !!!
Expert:  Dan replied 10 months ago.
You as well!
Expert:  Dan replied 10 months ago.
Please don't forget to rate my service for you today!