Have TV Questions? Ask a TV Technician
Hello, my name is Rusty. I'll need a little more information.
Which remote was used to make the black square appear?
Is the square there when you watch VHS, or when you watch cable? Or both?
Ok, and so we can tell whether it's your TV or your VHS, turn off your VHS player and just watch cable. Does the box appear? You may need to temporarily bypass the VCR to check. This will tell us whether it's the TV causing the problem, or the VHS player.
To be clear, with the VCR off, you still see the box? Please give me the model number of your TV.
That's the VCR. We've ruled out the VCR as the problem, please give me the model of your TV.
Ok, I see now. That's a mystery box, I can see why you're having trouble. Unplug the TV, and hold the power button for one full minute. When you plug it back in, does it ask you to do a channel tune? If so, it's exactly what we want it to do. Tell me if that fixes the problem. That is the reset procedure for that unit.
Ok, and is the box still there? We may have to unplug it overnight to reset it fully. Are you able to get it to do anything at all?
Do you have the numbers off of the other remote that was used? If a caption or PIP button was pressed, it could put a box there. I'd like to take a look at that remote.
You said the wrong remote caused this. I need that remote's model number. The LSSQ0278 is the correct remote for your TV, I need the one that messed it up in the first place.
That's better. On that remote, press each of the color buttons near the top, one at a time. Be sure the box is on the screen before you try this, so you can tell if it works or not. If the color buttons don't work, press the exit button. If it is still there, use the VCR remote, and press the display button a few times. Please tell me the results.
It could also be in your cable box. If the above doesn't work, unplug your TV as well as your cable box for 5 minutes. Plug them back in, and tell me if that does the trick.
I'll be here after you plug them back in. It may take a few minutes for your cable box to boot up.
Yes, that is how you reset those older VCR/TV combos. Also leave your cable box unplugged. I'll check back for a reply from you tomorrow. Bookmark this page, and we can continue this conversation here. You won't be charged twice.