Facing TV Problems? Ask a TV Technician.
Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
You mean that it is connected directly to the cable system , no other devices connected to it ?
O.k then you are not watching tv programs , only dvd`s ?
In that case the tv is not the one controlling the captions but the dvd player itself and/or the disc menu and it is usually called "subtitle" when it comes to dvd`s
Check that particular disc menu and if that is what you checked then the dvd player`s menu .
Again , the tv just reproduces what it receives , those subtitles come from the dvd player or its disc
Take a look and let me have the model number of that dvd if you cant find it
The only time the tv controls the captions is when it receives its own tv programming with the built-in tuner .
Look at the root menu of the disc where you usually find the language options and check that the subtitles are turned off .
If that answers your question (if not just let me know)please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you have questions. Thank you
This tv is set to video input right now is it ?
Now if you will give me a minute or two I will show you what is happening .
You haven't supplied the dvd player model number either
Set that tv to TV mode (with channel number on the screen ) , doesn`t matter if there is no signal there and then go back in the TV's menu to the captions and you wll see that they are accessible now
This function is available only when the tv receives a tv channel , not through the video inputs , its IMPOSSIBLE they were not made like that and that is why the captions are not accessible when the tv is set to video inputs
That's not tv mode, do you see a channel number on the screen ?
By the way , did you find the subtitles option on the disc menu ???
Did you look on the disc menu , not the dvd player menu ?
I`m sorry but i will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.DO NOT rate or it will hinder the repost .
O.k , I did let everyone here take a look at your question and no one came forward to add to what I said .
I`ve been doing this for 40 years and I`ve never seen a tv that can go into a dvd player then on the disc playing to extirpate the captions if they were not already turned on at the disc menu itself.
It doesn`t matter what the TV's caption menu says , we are talking about subtitles from a dvd , quite a different beast .
Maybe that disc has hard subs burned into the disc , try another disc.
If that doesn`t do it then I will opt out again and perhaps at some point someone will have an idea but I doubt it very much