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Richard
Richard, Technician
Category: TV
Satisfied Customers: 33107
Experience:  Avid TV Technician
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My lg blu ray player won't load hulu plus. It does load

Customer Question

my lg blu ray player won't load hulu plus. It does load Netflix and other premiums. How can I fix
Submitted: 11 months ago.
Category: TV
Expert:  Richard replied 11 months ago.

Hi there and welcome

When Hulu does not load, what error do you receive?

Customer: replied 11 months ago.
no error it shows the hulu screen and the loading in upper left corner. goes to main menu after awhile
Expert:  Richard replied 11 months ago.

Thank you

Can you please remove the power to the bluray (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
ok
Expert:  Richard replied 11 months ago.

thanks

Customer: replied 11 months ago.
ok its been 10 minutes - now what
Expert:  Richard replied 11 months ago.

Now finish the rest instructions I gave you...

connect the power again to the player, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
same thing happening
Expert:  Richard replied 11 months ago.

what is the make and model of your wifi router?

Expert:  Richard replied 11 months ago.

Thanks

Customer: replied 11 months ago.
Linksys ea6900. FYI - this is a new problem- has been working in past with router
Expert:  Richard replied 11 months ago.

Thanks

Can you power off the Linksys and the player and wait 5 minutes.

Then power on the Linksys, wait 5 minutes, power on the player and tell me if Hulu now loads please

Customer: replied 11 months ago.
wilco
Expert:  Richard replied 11 months ago.

ok, I see the message wilco from you

you meant to say will do?

Customer: replied 11 months ago.
Ok done - have hulu screen and loading in top left corner as before - not loading up
Expert:  Richard replied 11 months ago.

can you tell me the model of the recorder please

Customer: replied 11 months ago.
still showing loading
Customer: replied 11 months ago.
lg bp250
Customer: replied 11 months ago.
sorry typo bp350
Customer: replied 11 months ago.
still trying to load hulu
Expert:  Richard replied 11 months ago.

Thanks

We will need to do a reset of the unit. This will remove all data and return the player to new, so you will need to set it up again.

To do the reset, go to the menu, choose Others, Initialize, Factory Reset

Let this complete and when it has, setup the recorder like when you first received it and tell me if Hulu then opens please.

Customer: replied 11 months ago.
I did that prior to contacting you. FYI all other premiums load - Netflix, VUDU, CinemaNow, YouTube
Expert:  Richard replied 11 months ago.

so you had to connect it to the wifi network again when you did this before?

Customer: replied 11 months ago.
Just Hulu doesn't load
Customer: replied 11 months ago.
reloading router name and password
Customer: replied 11 months ago.
Actuallly it gave me a list of available wifi routers I just had to enter password
Customer: replied 11 months ago.
any ideas???
Expert:  Richard replied 11 months ago.

Can you connect the Player to the router via a network cable instead and disconnect from the wireless network

Tell me if it then loads.

Customer: replied 11 months ago.
no it does not have Ethernet or usb connection
Expert:  Richard replied 11 months ago.

Model lg bp250 does have this. You sure you gave the correct model?

Customer: replied 11 months ago.
I sent you correction of model number the 250 was a typo - it is a 350 and it does have a usb connection in the front but input only - for a flash drive to go in.
Expert:  Richard replied 11 months ago.

when you reset it, did you have to sign into Netflix and other apps again?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Did Hulu then open initially?

Customer: replied 11 months ago.
the screen showed the green HULU lettering and the word loading in the upper left corner. I got the sign in screens for Netflix et.al but did not sign in.
Customer: replied 11 months ago.
I never got to the part of re-signing in on HULU
Expert:  Richard replied 11 months ago.

did it ever load for you?

Customer: replied 11 months ago.
this just occurred yesterday - I have been watching HULU Plus for months.
I'm going to call LG Directly - In checking my Blue Ray/DVD Player I saw a technical support number on the box. Please refund the charge you put through on my AX as per your 100% satisfaction guarantee policy -
Expert:  Richard replied 11 months ago.

ok... well you need to contact customer service for a refund.

thanks

Customer: replied 11 months ago.
how do I contact CS
Expert:  Richard replied 11 months ago.

you can contact them via the main page or email***@******.***