Not a joke at all. This is a legitimate support service, where we help thousands of customers a day with issues just like yours.
I was simply following up to my prior request for more information.
I have not, and cannot, provide an answer, without that.
I asked you a few minutes after your last reply, on march 30th: Do you have just basic cable, or is there a cable box? What specific connection/port is used?
If you'll kindly provide that, we can continue here and I can then provide you an answer.
The call is an optional service, and was offered in case you may be having trouble replying or preferred not to use the chat format.
I would very much like to help you resolve the original issue, but again, communication from you with the requested details would be needed first.