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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13717
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I need to reset 7 AM shift TV and I have never done this can

Customer Question

I need to reset 7 AM shift TV and I have never done this can you help me can
JA: Thanks. Can you give me any more details about your issue?
Customer: It has fine white specs throughout the TV. I unplug the TV and I can't get it to come back on.
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 8 months ago.
Category: TV
Expert:  Anthony_Infotech replied 8 months ago.

Hello

Welcome

The number you sent for the model looks like the serial number I don't need that but I do need the model number found on the back of the set thank you

Anthony

Customer: replied 8 months ago.
LC70LLE33U
Customer: replied 8 months ago.
Expert:  Anthony_Infotech replied 8 months ago.

Yes thanks that is it the LC70, OK let me explain these things need to be figured out so we take this a stage at a time now if you press the menu button of the sets own remote control are these white specs OVER the menu?(I will get to the not coming on soon)

Customer: replied 8 months ago.
This all I can find
Customer: replied 8 months ago.
Menu does not, come up
Customer: replied 8 months ago.
Menu does not come up
Customer: replied 8 months ago.
the menu has, come up
Customer: replied 8 months ago.
Did you get my messages
Expert:  Anthony_Infotech replied 8 months ago.

Sorry lost connection

Expert:  Anthony_Infotech replied 8 months ago.

OK so what are you seeing on the screen?no pic just specs and no sound is that correct?

Expert:  Anthony_Infotech replied 8 months ago.

So sets own menu has come up

OK for speed do this

Please re-boot any satellite or cable box you may be using by unplugging the box from wall-power wait 5 mins then re-plug back in again, it will be a good idea to do the same with the TV at the same time.

We find software glitches within the box can cause this

Let me know how this works out, if it works out good would you please rate the answer positively by using the rating bar of stars usually at the top of the page with this post

Any issues let me know please

Thanks again

Anthony

Expert:  Anthony_Infotech replied 8 months ago.

How is this working out please?

Anthony

Expert:  Anthony_Infotech replied 8 months ago.

Do you still need help with this please?please let me know or if you are happy with the info I have supplied could you please rate the answer 3 to 5 stars so I receive funds from the site thanks again

Anthony

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