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Hi there and welcome
Can you tell me the make and model of your wifi router please?
On the back of the Cisco is a WPS button, it is blue.
You press this then within 2 minutes, you have to connect the TV to it and it will then connect
Let me know how you go please.
The Pin should appear on the TV's screen, make sure your following the instructions exactly like here please
Kevin, you never replied back after getting the information from me.
How did you go?