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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have secptre tv that i cant use the remote to turn on or

Customer Question

i have secptre tv that i cant use the remote to turn on or turn the sound up or down i called the secptre co. and they asid to call you because they use the sony code for the remont can you help me please
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but a few questions first .

Are you saying that the tv`s own remote stopped working and you are trying to program a remote ?
I would also require the tv`s model number off the back cover please ?

Customer: replied 1 year ago.
Nothing labeled model no. Just p/n s/n
Expert:  Jack replied 1 year ago.

O>k then how about the menu , can you see it ?

Is the screen just blank with some background light or completely dark like when the tv is off ?

Customer: replied 1 year ago.
I have the menu on screen
Expert:  Jack replied 1 year ago.

O.k then this may not be too bad

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
Wait the menue i have is for direct tv
Expert:  Jack replied 1 year ago.

O.k then that will do , i just wanted to know if you had a picture at all

Expert:  Jack replied 1 year ago.

What is the problem then , just the remote not working properly ?

Expert:  Jack replied 1 year ago.

Are you using the tv`s own remote or direct tv remote ?

Customer: replied 1 year ago.
i have direct tv so i have all programing i just cant use the remote that came with the tv to turn it off and on and the sound
Expert:  Jack replied 1 year ago.

O.k and about the direct tv remote , was it ever programmed to operate the tv ?

Customer: replied 1 year ago.
The direct tv remote
Expert:  Jack replied 1 year ago.

O.k then do you mean that both remote use to be able to operate the tv and now none of them do that ?

Customer: replied 1 year ago.
When i called the tv co. They said all i needed wsa the code that sony used to program the remote to the tv
Expert:  Jack replied 1 year ago.

O.k then before getting into that we need to test the original remote .

And the cable company could not help you program their own remote ???

Customer: replied 1 year ago.
Not yet
Expert:  Jack replied 1 year ago.

Do you happen to have a cell phone camera , a tablet a digital camera etc. , any camera that has a display or screen to test the remote ?

Expert:  Jack replied 1 year ago.

Still with me ?

Customer: replied 1 year ago.
No
Expert:  Jack replied 1 year ago.

Not following you here , whats up ?

Expert:  Jack replied 1 year ago.

No about the camera ?

Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

Is the tv working with the buttons directly on it ?

Expert:  Jack replied 1 year ago.

At this point your TV's original remote could be working and the TV's remote sensor defective .

Only way to find out for sure would be to test the remote otherwise you could waste your time trying to program the direct tv remote to a tv that will never respond.

Still , if you want to give it a shot then tell me which direct tv remote you have , is it the one with the slide switch at the top ?

Expert:  Jack replied 1 year ago.

Take a look here and tell me which ; http://www.directv.com/technology/remotes

Expert:  Jack replied 1 year ago.

I`m sorry but i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 1 year ago.
For get it my grandson just called and toll me how to fix it and that worked so i just paid you 26 for nothing