Facing TV Problems? Ask a TV Technician.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Do you have LG remote that came with TV and does it work?
OK, so LG remote doesn't work on TV, correct?
If so, we can check the remote by using cellphone camera, watch remote front tip where infrared bulb is mounted, through cellphone camera and press volume or channel button, do you get flashing light on remote front tip?
This test will help to see if LG remote itself is defective or problem is within TV.
Are you testing LG TV Remote through camera?
Click above link to view remote image, is it similar to the remote that you have?
Hello, are you getting my replies?