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Richard
Richard, Technician
Category: TV
Satisfied Customers: 34669
Experience:  Avid TV Technician
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I receive an ssl error when trying to access the internet

Customer Question

I receive an ssl error when trying to access the internet with my sharp aquos tv
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I can get netflix and youtube but not the web screen
JA: Is there anything else important you think the TV Technician should know?
Customer: I have not accessed the internet on this tv for quite awhile
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Was TV working fine before with same router/ internet connection?

3- Was there any software/ firmware update recently installed in TV?

Thanks.

Customer: replied 1 year ago.
Model LC60LE640UYes the tv was working. I actually purchased a wifi extender today and have linked to that to strenthen the signal but still get the same ssl errorNo software nstalled other that changing the wireless connection
Customer: replied 1 year ago.
What additional information do you need?
Expert:  Shahid replied 1 year ago.

Thanks for the info.

So TV still gives error only when try to use web browser before and after installation of wifi extender?

Customer: replied 1 year ago.
It now says the dns has not been set
Expert:  Shahid replied 1 year ago.

OK, have you tried to run network setup again in TV menu to establish fresh connection?

Customer: replied 1 year ago.
I just changed it back to the original wifi network. How do i establish a fresh connection
Customer: replied 1 year ago.
It tells me when i try to go to the internet that the requested application was nit fiund on the server
Expert:  Shahid replied 1 year ago.

Need to go to Network setup in TV Menu and select Wireless setup and press enter to proceed.

Customer: replied 1 year ago.
WHat am i supposed to do then? I can change or initialize
Customer: replied 1 year ago.
Are you there?
Expert:  Shahid replied 1 year ago.

Select Initial Setup then proceed to network setup.

Customer: replied 1 year ago.
That isnt an option. I can change the network or initialize. I dont have initial set up
Expert:  Shahid replied 1 year ago.

As per TV manual, following options would appear when press Menu button..

Initial Setup

EZ Setup

Broadcasting Setup

Internet Setup

Language and so on..

Do you get such options?

Customer: replied 1 year ago.
I went ahead and did the initialize option and reset the wireless network. I still get the same error
Customer: replied 1 year ago.
I am unsure if you know how to resolve. I am getting frustrated waiting for you to respond
Expert:  Shahid replied 1 year ago.

TV is acting bit odd - Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
Ok. I just unplugged will wait 10 minutes
Expert:  Shahid replied 1 year ago.

OK, take your time, let see if it helps.

Customer: replied 1 year ago.
I get the error that the dns has not been set
Expert:  Shahid replied 1 year ago.

So you replug TV back in and get same error message?

Customer: replied 1 year ago.
Expert:  Shahid replied 1 year ago.

I'm out of ideas what is causing the error, let me repost the question so other experts can have a look and hopefully some one will soon respond to assist you further.

Thanks.

Customer: replied 1 year ago.
What suggestions do you have now?
Expert:  Richard replied 1 year ago.

Hi there and welcome

I am a new expert taking over your case

Do you get this error when you try to access all sites via the internet browser, or just one in particular?

Thank you

Customer: replied 1 year ago.
I cant access anything via the internet. I never get anything to try and enter a URL
Expert:  Richard replied 1 year ago.

thanks

Whats the make and model of the wifi router?

Customer: replied 1 year ago.
I am currently at work so i cannot provide that information
Expert:  Richard replied 1 year ago.

ok, please let me know when you can and your at the TV

Customer: replied 1 year ago.
The router is an Arris, model TG862
Customer: replied 1 year ago.
Are you able to assist?
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the power to the wifi router and the TV (So unplug it from the power socket)

Wait 10 minutes, then connect the power to the wifi router and wait 5 minutes.

Connect the power to the TV, turn it on and tell me if the web browser is now functioning please.

Customer: replied 1 year ago.
I did this and still receive this message in the web box: the requested application cannot be found on the server
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** you to reset the TV please. To do this

navigating through the "Menu", and look for the Reset option that notifies that you should use the option if you're giving the TV to another person. All settings are lost, so when you do it, setup the TV again and tell me if you still get the error please.

Customer: replied 1 year ago.
I did. I cannot access the aqueous link live either. Same error
Expert:  Richard replied 1 year ago.

So to be sure, the reset completed? You had to set up the TV again like when you first received it?

Customer: replied 1 year ago.
this was a Reset. I have actually done it twice.
Expert:  Richard replied 1 year ago.

thanks

On the back of the router is a reset button, Using a pin or paperclip, hold the reset button in for 10 seconds, then release.

Then wait 5 minutes and tell me if you still get the error please.