Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?
2- Was TV working fine before with same router/ internet connection?
3- Was there any software/ firmware update recently installed in TV?
Thanks for the info.
So TV still gives error only when try to use web browser before and after installation of wifi extender?
OK, have you tried to run network setup again in TV menu to establish fresh connection?
Need to go to Network setup in TV Menu and select Wireless setup and press enter to proceed.
Select Initial Setup then proceed to network setup.
As per TV manual, following options would appear when press Menu button..
Language and so on..
Do you get such options?
TV is acting bit odd - Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
OK, take your time, let see if it helps.
So you replug TV back in and get same error message?
I'm out of ideas what is causing the error, let me repost the question so other experts can have a look and hopefully some one will soon respond to assist you further.
Hi there and welcome
I am a new expert taking over your case
Do you get this error when you try to access all sites via the internet browser, or just one in particular?
Whats the make and model of the wifi router?
ok, please let me know when you can and your at the TV
Can you remove the power to the wifi router and the TV (So unplug it from the power socket)
Wait 10 minutes, then connect the power to the wifi router and wait 5 minutes.
Connect the power to the TV, turn it on and tell me if the web browser is now functioning please.
Thanks, ***** ***** you to reset the TV please. To do this
navigating through the "Menu", and look for the Reset option that notifies that you should use the option if you're giving the TV to another person. All settings are lost, so when you do it, setup the TV again and tell me if you still get the error please.
So to be sure, the reset completed? You had to set up the TV again like when you first received it?
On the back of the router is a reset button, Using a pin or paperclip, hold the reset button in for 10 seconds, then release.
Then wait 5 minutes and tell me if you still get the error please.