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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20453
Experience:  Custom home theater installer, authorized dealer top brands.
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T understand. Was watching tv, shut it off by cable remote

Customer Question

Hi. Don't understand. Was watching tv, shut it off by cable remote (as usual) at 2 p.m. Took a nap, tried to turn it back on about 5 minutes ago, and it does not go on. Cable remote is fine, but I cannot even get power 1on television with Vizio remote either. Nothing was touched during the hour. Help please. Not sure what model I have....either E231i-B1 or E241i-B1. Thank you
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Betsy.

Do you see anything on the tv at all such as a solid or flashing light, hear any clicking sounds, etc?

Customer: replied 8 months ago.
No, nothing
Expert:  Nathan replied 8 months ago.

Thank you for confirming, Betsy

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising, especially for this brand. Vizio is one of the many lower quality/generic tv brands that is built with low end components and typically has a useful service life of just a few years.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $250 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty for under $200

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Expert:  Nathan replied 8 months ago.

Do you need more help with this, Betsy?