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Nathan, Installer
Category: TV
Satisfied Customers: 19557
Experience:  Custom home theater installer, authorized dealer top brands.
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My Samsung LED television will not come on, there is a red

Customer Question

My Samsung LED television will not come on, there is a red light flashing on the bottom of the right side of it.
Submitted: 7 months ago.
Category: TV
Expert:  Nathan replied 7 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please provide the complete model number?

Customer: replied 7 months ago.
Having difficulty finding the model number, its only about two years old and a 65" LED model. It has the red light flashing on the bottom right corner.
Customer: replied 7 months ago.
I think the number may be BN68-04573A-02
Expert:  Nathan replied 7 months ago.

You're in the right area but that isn't it. It would be on a sticker on the back of the tv.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Expert:  Nathan replied 7 months ago.

Yes I'm here it just came through, please give me a few minutes to send a comprehensive response.

Expert:  Nathan replied 7 months ago.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

You may wish to consider replacement as an option as well. You can get a brand new LED tv with a fresh warranty in the $1000 range.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,



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Expert:  Nathan replied 6 months ago.

Do you need more help with this?

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