Have TV Questions? Ask a TV Technician
Hello and sorry you're having problems.
First you want to unplug your TV from power for 5 minutes and then plug it back in to clear any processor glitches. Then turn it on go to MENU---->Setup---->Factory Reset and press OK to put the TV back to factory defaults.
Then you will go into the MENU, select "Network" and from there be able to select "Wired" and run through a fresh Internet setup of the TV as if it were new.
1 Press Home to access the Home menu.
2 Press the Navigation buttons to scroll to SETUP and press OK.
3 Press the Navigation buttons to scroll to NETWORK and press OK.
4 Press the Navigation buttons to scroll to the setting or option you want and press OK. - To return to the previous level, press BACK.
5 When you are finished, press EXIT.
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No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.
Okay sounds good. Then you're going to need your original LG remote to get into the SETUP MENU to perform the rest of the steps as they're all part of the TV's initial setup once you reset to defaults. Let me know what happens and if you run into problems- let me know specifically where you're stuck.
So you went into Setup, RESET TO DEFAULTS, and then went to NETWORK and selected WIRED??
Did you read the rest of the posts above on this page? The unplugging was the initial first step- it doesn't change anything by itself.
Yes, and then you select Yes.
Yes, and then?
"click" not clock.
In the MENU, scroll to Setup. In Setup scroll to Network and click on it. Does it allow you to select Wired if you use the side to side arrows?
Okay, then your setup screen must be different than the manual, which leaves me no other ideas. I will opt out and open the question back up.
Hello and thank you for your question. I look forward to assisting you today. I will try to pickup where the other expert left off. Can I ask a couple of questions please?
Thank you. First, the menu you list appears to be from something other than the TV. Do you have cable or satellite connected by chance?
Okay. Are you using the TV remote to access the menu?
For some reason you are into the menu setting of the Sky box and not the TV which is where you need to be for the network settings.
Give me a minute please
Can you try accessing the TV menu for me please by using the front panel button labeled HOME? I would like to see if the same menu screen appears on the TV?
Okay try this. Press Home to access the Home menu. Press the Navigation buttons (Up/Down arrows) to scroll to SETUP and press OK. Press the Navigation buttons to scroll to NETWORK andpress OK. Let me know if you get to the next menu.
Do you have the network cable connected to the TV?
Try restarting the router for me please. You may lose me for a bit but should come right back when the router comes back on line.
Okay never mind then.
Is Sky Box a cable TV service?
Did you initially set the TV up when new?
Did your TV come with the Magic remote, it will have the little scroll wheel at the top, or is it just a standard remote?
If it is a Magic remote, you will see a mouse pointer appear on the TV screen?
Does your menu look like the attachment I am sending?
I know and I apologize! It can be difficult when I am not able to actually see what you are seeing. Can you access the menu by clicking on the Setup button on the screen?
I am in the states.
Those that you already listed?
True, but I am looking at the service manual for your TV. That is what is confusing me. You can actually send me a screen shot by attaching it here.
Okay, give me a minute to look them over.
Yes they did. What type of network cable did you use to connect the TV to the router?
Also, can you tell me what port that cable is plugged into on the router please?
Okay, good! How about the router port?
Where is the other end connected? What port on the router?
If you have any ports open, try a different one and see what happens.
But they are wireless aren't they?
Any change on the TV?
Well then I too am at a loss. I can't figure out why your TV is not detecting a network signal from the router. I think maybe the best thing for you to try is to have a service tech come to your home and take a look?
Read my last post please. Good luck!