How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1803
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
1567601
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

How can I turn off wireless on my LG TV so I can used a LAN

Customer Question

How can I turn off wireless on my LG TV so I can used a LAN wired cable ?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems.

First you want to unplug your TV from power for 5 minutes and then plug it back in to clear any processor glitches. Then turn it on go to MENU---->Setup---->Factory Reset and press OK to put the TV back to factory defaults.

Expert:  Aric replied 1 year ago.

Then you will go into the MENU, select "Network" and from there be able to select "Wired" and run through a fresh Internet setup of the TV as if it were new.

Network settings:

1 Press Home to access the Home menu.

2 Press the Navigation buttons to scroll to SETUP and press OK.

3 Press the Navigation buttons to scroll to NETWORK and press OK.

4 Press the Navigation buttons to scroll to the setting or option you want and press OK. - To return to the previous level, press BACK.

5 When you are finished, press EXIT.

Expert:  Aric replied 1 year ago.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Expert:  Aric replied 1 year ago.

No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.

Customer: replied 1 year ago.
Just switched off and waiting the 5 mins.
Expert:  Aric replied 1 year ago.

Okay sounds good. Then you're going to need your original LG remote to get into the SETUP MENU to perform the rest of the steps as they're all part of the TV's initial setup once you reset to defaults. Let me know what happens and if you run into problems- let me know specifically where you're stuck.

Customer: replied 1 year ago.
Did what you suggested but still showing as Wireless, nothing changed ?
Expert:  Aric replied 1 year ago.

So you went into Setup, RESET TO DEFAULTS, and then went to NETWORK and selected WIRED??

Expert:  Aric replied 1 year ago.

Did you read the rest of the posts above on this page? The unplugging was the initial first step- it doesn't change anything by itself.

Customer: replied 1 year ago.
All I get in the Menu is Factory Reset (Yes or No )
Expert:  Aric replied 1 year ago.

Yes, and then you select Yes.

Customer: replied 1 year ago.
I press Yes and go thru the Country, English inputs etc
Expert:  Aric replied 1 year ago.

Yes, and then?

Customer: replied 1 year ago.
But when I go to Network it still shows as Wireless
Expert:  Aric replied 1 year ago.

"click" not clock.

Expert:  Aric replied 1 year ago.

In the MENU, scroll to Setup. In Setup scroll to Network and click on it. Does it allow you to select Wired if you use the side to side arrows?

Customer: replied 1 year ago.
When I scroll to Network there are no options. It just states Wireless, as it keeps doing every time I have tried to change it to Wired ?
Customer: replied 1 year ago.
At present the TV is Processing Auto Tuning for the Channels and Radio.
Expert:  Aric replied 1 year ago.

Okay, then your setup screen must be different than the manual, which leaves me no other ideas. I will opt out and open the question back up.

Customer: replied 1 year ago.
On my Setup menu I have the following Icons on the left side of the screen.
A Dish
A TV screen - For Picture
A Speaker - For Sound
A Clock
A Lock
A Toolbox
A World symbol - For Internet
Finally A Question Mark
Customer: replied 1 year ago.
Now the Network Setting and Network Status are Grey ?
Customer: replied 1 year ago.
I have no connection to the router neither wireless nor wired ? I'm worse off than before 😳
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I look forward to assisting you today. I will try to pickup where the other expert left off. Can I ask a couple of questions please?

Customer: replied 1 year ago.
Sure
Customer: replied 1 year ago.
I'm waiting for your questions ?
Expert:  Dan replied 1 year ago.

Thank you. First, the menu you list appears to be from something other than the TV. Do you have cable or satellite connected by chance?

Customer: replied 1 year ago.
I am connected to my Sky HD box but the Menu is on the LG 42LW 550T-ZE-ZE TV when I Press Home and go to Setup.( the Cog symbol)
Expert:  Dan replied 1 year ago.

Okay. Are you using the TV remote to access the menu?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

For some reason you are into the menu setting of the Sky box and not the TV which is where you need to be for the network settings.

Customer: replied 1 year ago.
No I AM on the LG TV menu. The Sky menu is totally different.
Customer: replied 1 year ago.
When I DO look at the Sky Menu ( Spanner symbol ) for Network there it says Connection to Broadband OK.
Expert:  Dan replied 1 year ago.

Give me a minute please

Customer: replied 1 year ago.
Ps my phone number there is wrong, it's ***********
Expert:  Dan replied 1 year ago.

Can you try accessing the TV menu for me please by using the front panel button labeled HOME? I would like to see if the same menu screen appears on the TV?

Customer: replied 1 year ago.
When I press Home on the TV. The Input list comes up HDMI etc.
Customer: replied 1 year ago.
Sorry the symbols are so faint I actually Pressed Input. The Home button brings up the same menu as the Remote.
Expert:  Dan replied 1 year ago.

Okay try this. Press Home to access the Home menu. Press the Navigation buttons (Up/Down arrows) to scroll to SETUP and press OK. Press the Navigation buttons to scroll to NETWORK and
press OK. Let me know if you get to the next menu.

Customer: replied 1 year ago.
That is Input, Setup with the Icons along the bottom of the screen wher the Web Browser symbol is Grey, not highlighted.
Customer: replied 1 year ago.
Did that but all I get is an On Screen box with Coming Soon in it.
Customer: replied 1 year ago.
Tried again but the Network Page says Network setting : None Networ Sysus : Not connected
Expert:  Dan replied 1 year ago.

Do you have the network cable connected to the TV?

Customer: replied 1 year ago.
I ran it from the router in my hallway thru the house to the input on the rear of thecTV.
Customer: replied 1 year ago.
All the normal green lights are either on or flashing on the router.
Expert:  Dan replied 1 year ago.

Try restarting the router for me please. You may lose me for a bit but should come right back when the router comes back on line.

Customer: replied 1 year ago.
I did that earlier when the other guy was trying to help but it made absolutely no difference.bI unplugged it and waited for 5 minutes. Just as I did when asked with the TV.
Expert:  Dan replied 1 year ago.

Okay never mind then.

Expert:  Dan replied 1 year ago.

Is Sky Box a cable TV service?

Customer: replied 1 year ago.
No, Sat Dish.
Expert:  Dan replied 1 year ago.

Did you initially set the TV up when new?

Expert:  Dan replied 1 year ago.

Did your TV come with the Magic remote, it will have the little scroll wheel at the top, or is it just a standard remote?

Customer: replied 1 year ago.
My Magic remote is tapered with On/Off button at the top, Home button next, Ok button and Up/Down Left/Right buttons around the OK. The Sound up and down, Programme Up and Down and Mute at the bottom.
Customer: replied 1 year ago.
When I click home, the Blue cross appears. But when I use the Blue cross to click on Setup nothing happens ?
Customer: replied 1 year ago.
But on the Home menu along bottom of screen I get the Setup menu ?
Expert:  Dan replied 1 year ago.

If it is a Magic remote, you will see a mouse pointer appear on the TV screen?

Customer: replied 1 year ago.
the pointer is a blue cross
Customer: replied 1 year ago.
My iPad battery is running out.
Expert:  Dan replied 1 year ago.

Does your menu look like the attachment I am sending?

Customer: replied 1 year ago.
Almost but my Input is above Setup and I don't have Guide. But the icons on the bottom are the same. Othervsligtbdiffrences on Right hand menus.
Customer: replied 1 year ago.
We have been on this for more than an hour. Dont seem to be getting anywhere ?
Customer: replied 1 year ago.
Can I ask where you are ?
Expert:  Dan replied 1 year ago.

I know and I apologize! It can be difficult when I am not able to actually see what you are seeing. Can you access the menu by clicking on the Setup button on the screen?

Expert:  Dan replied 1 year ago.

I am in the states.

Customer: replied 1 year ago.
Down the left are the Setup icons to Support.
Expert:  Dan replied 1 year ago.

Those that you already listed?

Customer: replied 1 year ago.
I see, if you are In the USA then your TV ,screen layouts are going to be different to ours in the UK 😳
Customer: replied 1 year ago.
just as I listed earlier.
Customer: replied 1 year ago.
Got an email address ? I can send a photo of my screen/s
Expert:  Dan replied 1 year ago.

True, but I am looking at the service manual for your TV. That is what is confusing me. You can actually send me a screen shot by attaching it here.

Customer: replied 1 year ago.
trying but not happening
Expert:  Dan replied 1 year ago.

Okay, give me a minute to look them over.

Customer: replied 1 year ago.
Did they come thru ?
Expert:  Dan replied 1 year ago.

Yes they did. What type of network cable did you use to connect the TV to the router?

Expert:  Dan replied 1 year ago.

Also, can you tell me what port that cable is plugged into on the router please?

Customer: replied 1 year ago.
The description is :- Cat6e Cat6 RJ45 LAN Ethernet Router Cable.
Expert:  Dan replied 1 year ago.

Okay, good! How about the router port?

Customer: replied 1 year ago.
I only have One LAN port on the rear of the TV.
Expert:  Dan replied 1 year ago.

Where is the other end connected? What port on the router?

Customer: replied 1 year ago.
Port 2
Customer: replied 1 year ago.
Port 1 has the phone line LAN cable
Expert:  Dan replied 1 year ago.

If you have any ports open, try a different one and see what happens.

Customer: replied 1 year ago.
Just to let you know. My iPad, iPhone and TV downstairs are all connected via the router and all haven access to the Internet.
Expert:  Dan replied 1 year ago.

But they are wireless aren't they?

Customer: replied 1 year ago.
Just changed it to Port 3.
Expert:  Dan replied 1 year ago.

Any change on the TV?

Customer: replied 1 year ago.
Still showing the same Network Screen info I sent you, no change. Will try the last available port.
Customer: replied 1 year ago.
Nope, still as per the second photo. All the green lights on the router are Power-Steady *****, *****adband-Steady green, Internet, Wireless and Ethernet all Flashing green. But no Network Setting and Status, both grey.
Expert:  Dan replied 1 year ago.

Well then I too am at a loss. I can't figure out why your TV is not detecting a network signal from the router. I think maybe the best thing for you to try is to have a service tech come to your home and take a look?

Customer: replied 1 year ago.
Dan, it's 10.15pm here and we don't seem to be getting anywhere. I have to be up early tomorrow so can't waste any more time on this. After two experts and 3.5 hours I'm no further forward.
So I'm giving up.
If you feel you can find a solution iIm on***@******.***
Customer: replied 1 year ago.
Bye
Expert:  Dan replied 1 year ago.

Read my last post please. Good luck!