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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1454
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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How can I turn off wireless on my LG TV so I can used a LAN

Customer Question

How can I turn off wireless on my LG TV so I can used a LAN wired cable ?
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello and sorry you're having problems.

First you want to unplug your TV from power for 5 minutes and then plug it back in to clear any processor glitches. Then turn it on go to MENU---->Setup---->Factory Reset and press OK to put the TV back to factory defaults.

Expert:  Aric replied 8 months ago.

Then you will go into the MENU, select "Network" and from there be able to select "Wired" and run through a fresh Internet setup of the TV as if it were new.

Network settings:

1 Press Home to access the Home menu.

2 Press the Navigation buttons to scroll to SETUP and press OK.

3 Press the Navigation buttons to scroll to NETWORK and press OK.

4 Press the Navigation buttons to scroll to the setting or option you want and press OK. - To return to the previous level, press BACK.

5 When you are finished, press EXIT.

Expert:  Aric replied 8 months ago.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Expert:  Aric replied 8 months ago.

No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.

Customer: replied 8 months ago.
Just switched off and waiting the 5 mins.
Expert:  Aric replied 8 months ago.

Okay sounds good. Then you're going to need your original LG remote to get into the SETUP MENU to perform the rest of the steps as they're all part of the TV's initial setup once you reset to defaults. Let me know what happens and if you run into problems- let me know specifically where you're stuck.

Customer: replied 8 months ago.
Did what you suggested but still showing as Wireless, nothing changed ?
Expert:  Aric replied 8 months ago.

So you went into Setup, RESET TO DEFAULTS, and then went to NETWORK and selected WIRED??

Expert:  Aric replied 8 months ago.

Did you read the rest of the posts above on this page? The unplugging was the initial first step- it doesn't change anything by itself.

Customer: replied 8 months ago.
All I get in the Menu is Factory Reset (Yes or No )
Expert:  Aric replied 8 months ago.

Yes, and then you select Yes.

Customer: replied 8 months ago.
I press Yes and go thru the Country, English inputs etc
Expert:  Aric replied 8 months ago.

Yes, and then?

Customer: replied 8 months ago.
But when I go to Network it still shows as Wireless
Expert:  Aric replied 8 months ago.

"click" not clock.

Expert:  Aric replied 8 months ago.

In the MENU, scroll to Setup. In Setup scroll to Network and click on it. Does it allow you to select Wired if you use the side to side arrows?

Customer: replied 8 months ago.
When I scroll to Network there are no options. It just states Wireless, as it keeps doing every time I have tried to change it to Wired ?
Customer: replied 8 months ago.
At present the TV is Processing Auto Tuning for the Channels and Radio.
Expert:  Aric replied 8 months ago.

Okay, then your setup screen must be different than the manual, which leaves me no other ideas. I will opt out and open the question back up.

Customer: replied 8 months ago.
On my Setup menu I have the following Icons on the left side of the screen.
A Dish
A TV screen - For Picture
A Speaker - For Sound
A Clock
A Lock
A Toolbox
A World symbol - For Internet
Finally A Question Mark
Customer: replied 8 months ago.
Now the Network Setting and Network Status are Grey ?
Customer: replied 8 months ago.
I have no connection to the router neither wireless nor wired ? I'm worse off than before 😳
Expert:  Dan replied 8 months ago.

Hello and thank you for your question. I look forward to assisting you today. I will try to pickup where the other expert left off. Can I ask a couple of questions please?

Customer: replied 8 months ago.
Sure
Customer: replied 8 months ago.
I'm waiting for your questions ?
Expert:  Dan replied 8 months ago.

Thank you. First, the menu you list appears to be from something other than the TV. Do you have cable or satellite connected by chance?

Customer: replied 8 months ago.
I am connected to my Sky HD box but the Menu is on the LG 42LW 550T-ZE-ZE TV when I Press Home and go to Setup.( the Cog symbol)
Expert:  Dan replied 8 months ago.

Okay. Are you using the TV remote to access the menu?

Customer: replied 8 months ago.
Expert:  Dan replied 8 months ago.

For some reason you are into the menu setting of the Sky box and not the TV which is where you need to be for the network settings.

Customer: replied 8 months ago.
No I AM on the LG TV menu. The Sky menu is totally different.
Customer: replied 8 months ago.
When I DO look at the Sky Menu ( Spanner symbol ) for Network there it says Connection to Broadband OK.
Expert:  Dan replied 8 months ago.

Give me a minute please

Customer: replied 8 months ago.
Ps my phone number there is wrong, it's ***********
Expert:  Dan replied 8 months ago.

Can you try accessing the TV menu for me please by using the front panel button labeled HOME? I would like to see if the same menu screen appears on the TV?

Customer: replied 8 months ago.
When I press Home on the TV. The Input list comes up HDMI etc.
Customer: replied 8 months ago.
Sorry the symbols are so faint I actually Pressed Input. The Home button brings up the same menu as the Remote.
Expert:  Dan replied 8 months ago.

Okay try this. Press Home to access the Home menu. Press the Navigation buttons (Up/Down arrows) to scroll to SETUP and press OK. Press the Navigation buttons to scroll to NETWORK and
press OK. Let me know if you get to the next menu.

Customer: replied 8 months ago.
That is Input, Setup with the Icons along the bottom of the screen wher the Web Browser symbol is Grey, not highlighted.
Customer: replied 8 months ago.
Did that but all I get is an On Screen box with Coming Soon in it.
Customer: replied 8 months ago.
Tried again but the Network Page says Network setting : None Networ Sysus : Not connected
Expert:  Dan replied 8 months ago.

Do you have the network cable connected to the TV?

Customer: replied 8 months ago.
I ran it from the router in my hallway thru the house to the input on the rear of thecTV.
Customer: replied 8 months ago.
All the normal green lights are either on or flashing on the router.
Expert:  Dan replied 8 months ago.

Try restarting the router for me please. You may lose me for a bit but should come right back when the router comes back on line.

Customer: replied 8 months ago.
I did that earlier when the other guy was trying to help but it made absolutely no difference.bI unplugged it and waited for 5 minutes. Just as I did when asked with the TV.
Expert:  Dan replied 8 months ago.

Okay never mind then.

Expert:  Dan replied 8 months ago.

Is Sky Box a cable TV service?

Customer: replied 8 months ago.
No, Sat Dish.
Expert:  Dan replied 8 months ago.

Did you initially set the TV up when new?

Expert:  Dan replied 8 months ago.

Did your TV come with the Magic remote, it will have the little scroll wheel at the top, or is it just a standard remote?

Customer: replied 8 months ago.
My Magic remote is tapered with On/Off button at the top, Home button next, Ok button and Up/Down Left/Right buttons around the OK. The Sound up and down, Programme Up and Down and Mute at the bottom.
Customer: replied 8 months ago.
When I click home, the Blue cross appears. But when I use the Blue cross to click on Setup nothing happens ?
Customer: replied 8 months ago.
But on the Home menu along bottom of screen I get the Setup menu ?
Expert:  Dan replied 8 months ago.

If it is a Magic remote, you will see a mouse pointer appear on the TV screen?

Customer: replied 8 months ago.
the pointer is a blue cross
Customer: replied 8 months ago.
My iPad battery is running out.
Expert:  Dan replied 8 months ago.

Does your menu look like the attachment I am sending?

Customer: replied 8 months ago.
Almost but my Input is above Setup and I don't have Guide. But the icons on the bottom are the same. Othervsligtbdiffrences on Right hand menus.
Customer: replied 8 months ago.
We have been on this for more than an hour. Dont seem to be getting anywhere ?
Customer: replied 8 months ago.
Can I ask where you are ?
Expert:  Dan replied 8 months ago.

I know and I apologize! It can be difficult when I am not able to actually see what you are seeing. Can you access the menu by clicking on the Setup button on the screen?

Expert:  Dan replied 8 months ago.

I am in the states.

Customer: replied 8 months ago.
Down the left are the Setup icons to Support.
Expert:  Dan replied 8 months ago.

Those that you already listed?

Customer: replied 8 months ago.
I see, if you are In the USA then your TV ,screen layouts are going to be different to ours in the UK 😳
Customer: replied 8 months ago.
just as I listed earlier.
Customer: replied 8 months ago.
Got an email address ? I can send a photo of my screen/s
Expert:  Dan replied 8 months ago.

True, but I am looking at the service manual for your TV. That is what is confusing me. You can actually send me a screen shot by attaching it here.

Customer: replied 8 months ago.
trying but not happening
Expert:  Dan replied 8 months ago.

Okay, give me a minute to look them over.

Customer: replied 8 months ago.
Did they come thru ?
Expert:  Dan replied 8 months ago.

Yes they did. What type of network cable did you use to connect the TV to the router?

Expert:  Dan replied 8 months ago.

Also, can you tell me what port that cable is plugged into on the router please?

Customer: replied 8 months ago.
The description is :- Cat6e Cat6 RJ45 LAN Ethernet Router Cable.
Expert:  Dan replied 8 months ago.

Okay, good! How about the router port?

Customer: replied 8 months ago.
I only have One LAN port on the rear of the TV.
Expert:  Dan replied 8 months ago.

Where is the other end connected? What port on the router?

Customer: replied 8 months ago.
Port 2
Customer: replied 8 months ago.
Port 1 has the phone line LAN cable
Expert:  Dan replied 8 months ago.

If you have any ports open, try a different one and see what happens.

Customer: replied 8 months ago.
Just to let you know. My iPad, iPhone and TV downstairs are all connected via the router and all haven access to the Internet.
Expert:  Dan replied 8 months ago.

But they are wireless aren't they?

Customer: replied 8 months ago.
Just changed it to Port 3.
Expert:  Dan replied 8 months ago.

Any change on the TV?

Customer: replied 8 months ago.
Still showing the same Network Screen info I sent you, no change. Will try the last available port.
Customer: replied 8 months ago.
Nope, still as per the second photo. All the green lights on the router are Power-Steady *****, *****adband-Steady green, Internet, Wireless and Ethernet all Flashing green. But no Network Setting and Status, both grey.
Expert:  Dan replied 8 months ago.

Well then I too am at a loss. I can't figure out why your TV is not detecting a network signal from the router. I think maybe the best thing for you to try is to have a service tech come to your home and take a look?

Customer: replied 8 months ago.
Dan, it's 10.15pm here and we don't seem to be getting anywhere. I have to be up early tomorrow so can't waste any more time on this. After two experts and 3.5 hours I'm no further forward.
So I'm giving up.
If you feel you can find a solution iIm on***@******.***
Customer: replied 8 months ago.
Bye
Expert:  Dan replied 8 months ago.

Read my last post please. Good luck!