Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info.
Does TV display picture of connected video device when select that source?
For example, you select HDMI input source, does it show picture of bluray/ ps4 for a while then goes back to TV mode?
OK, it seems control buttons issue located on TV itself as one button might be sticky and causing the TV to revert back to TV mode which is default input source. Please check control buttons on TV to see if any one might be depressed permanently/ or stuck for some reason.
Press each control button on TV as each button would press with soft click, do you hear/ feel that click?
OK, please recheck connection cables run between TV and connected video devices, unplug TV and video devices power cords from wall outlet for 10 minutes to reset them, replug back in, turn them On and check.
Does it help to resolve the issue?
If problem persist then we will check connection setup again.
Do you need any further assistance with this question?