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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10277
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Vizio 55vf551xvt ... vizio standby lite is on ..power on tv

Customer Question

vizio 55vf551xvt ...amber vizio standby lite is on ..power on tv with remote or by tv button the lite turns white but screen does nothing stays black... also can not get screen to lite with remote or with tv buttons menu does not come up either
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- How old is the TV and how long it have had the problem?

- Any repair/ part replacement done to TV in past?

Thanks.

Customer: replied 1 year ago.
label on speaker box says 2009-09-25 which seems about right. No repairs made. Problem happened all of a sudden 2eeks ago. turned on tv with direct tv remote. tv seemed to come on as normal but no picture but had sound.So selected menu to change input ...menu screen appeared... selected different input sound stopped and screen went completely black no sound and no screen menu . tv does turn on with remote aand tv buttons ..standby vizio light is amber then turns white when turned on
Expert:  Shahid replied 1 year ago.

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
replaced 55 inch tv with 32 inch samsung to the direct hook up and the 32 inch seems to work fine . vizio is on bench now with back off. I can hook up direct
Expert:  Shahid replied 1 year ago.

OK, so Vizio still wont power up if plugged in?

Customer: replied 1 year ago.
thats correct..standby light changes to white when turned on and back to amber when turned off. no visible light on even in the dark
Expert:  Shahid replied 1 year ago.

Please shine a good flashlight on TV screen bit closely, press menu button on TV remote, do you get any faint/ dim image inside screen while TV power is On?

Customer: replied 1 year ago.
none at all
Expert:  Shahid replied 1 year ago.

OK, it seems main board failure in TV, main board is one where all video inputs are located and replacement of main board in TV will help to resolve the problem. Please click following link to view main board image and part number info that can be used to search/ google to get price and stock info to order it..

http://www.shopjimmy.com/vizio-3655-0032-0150-main-board-for-vf551xvt.htm

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

Customer: replied 1 year ago.
wow.. thank you...that must be right...i will let you know what happens. replacement board may be hard to find.. said out of stock.I still have to take metal shield off
Expert:  Shahid replied 1 year ago.

Sure, please take your time. Get the part number off of main board inside TV and search/ google it to get price and stock info to place your order.

Thanks.

Expert:  Shahid replied 1 year ago.

Do you need any further assistance with this question?

Thanks.

Customer: replied 1 year ago.
thanks, ***** ***** ok for now
Expert:  Shahid replied 1 year ago.

OK, a positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.

Thanks.

Customer: replied 1 year ago.
found board...still need to order ..probably do that monday
Expert:  Shahid replied 1 year ago.

OK, take your time and reply back with the result.

Thanks.