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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please tell me exactly which lights you see, and any pattern you see to them?
Can you please watch that light very carefully and count the number of blinks (for example flash 5 times, pause, 5 more, etc)?
Thank you, ***** ***** be somewhere between 2 and 9 blinks
Thank you for confirming.
2 possible issues here - the green one means that the lamp cover is not closed securely. The lamp one means the lamp is bad and needs to be replaced, which could just be because of the cover though.
Open the lamp cover, pull the lamp/cartridge out and put it back securely, then close the cover down tight and try to turn on again.
If no change, you'd next need to replace the lamp: http://amzn.to/1RewsZK
Thanks, ***** ***** know how it works out.