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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When I switch from TV to Roku, I get the main menu but am

Customer Question

When I switch from TV to Roku, I get the main menu but am unable to navigate any direction to select an option. This occurs whether I use my universal remote or the Roku remote. What might be the problem?
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Have you tried to unplug TV and Roku box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?