How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

When I point the remote at the netflix signit will nit

Customer Question

When I point the remote at the netflix signit will nit respond and the little light on the roku player shudders but I cannot get any response from anything except that shudder no matter what I push on remote.
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello and sorry you're having problems. Which model Roku do you have here- is it one of the boxes or the stick that plugs directly into the TV?

Also how long have you owned it for and when did the problem occur?

Expert:  Aric replied 7 months ago.

Let me know when you are able to see my reply.