Have TV Questions? Ask a TV Technician
Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Those lines , are they horizontal or vertical ?
If you open the tv`s own menu , does it cover this or you can still see them ?
Just tell me if the lines are horizontal/across and that will do
If the lines are horizontal and cover/show over the menu then i would not know what happened but the panel went defective , that is for sure.
It doesn`t take much and you don`t even have to bump it , just flexing it while carrying will do it.
Repack it ,don`t say a word about the move and return it to the store as DOA right out of the box.
If they are vertical then you probably got some connectors that got loose on the t-con board
Either ways return it as DOA
Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you need further info or help . Thank you