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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I literally just bought a insignia roku smart TV and it was

Customer Question

I literally just bought a insignia roku smart TV and it was working for about 45 minutes and now it just shuts itself off
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: it turned back on briefly to the menu screen but it's not letting me navigate back to netflix or get very far without shutting down
JA: Is there anything else important you think the TV Technician should know?
Customer: its a brand new TV i got it earlier this afternoon
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and connect you two.
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello and sorry you're having problems.

Are you saying the TV physically shuts itself OFF (power light changes)?

Or do you simply lose picture and/or sound please?

Expert:  Aric replied 7 months ago.

Let me know when you can see my reply.

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