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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just purchase a Samsung UN65js9000 4K SUHD 3 D Smart LED tv.

Customer Question

just purchase a Samsung UN65js9000 4K SUHD 3 D Smart LED tv. Tv plays for one hour and turn off. If I unplug the power cord and restart the tv will again play for one hour and
turn off again.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Wilbur.

Will the tv not turn back on, if you don't unplug first?

Is it always exactly 1 hour, or does it vary?

Customer: replied 1 year ago.
Never turn back on if I do not unplug. Very close to an hour every time. Since I purchase TV 4 days ago.
Expert:  Nathan replied 1 year ago.

What do you have the tv plugged into (for power)?
What devices are connected to it? (cable/satellite, dvd, etc)