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Richard
Richard, Technician
Category: TV
Satisfied Customers: 33084
Experience:  Avid TV Technician
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My inputs are locked can't assess my channel manager says

Customer Question

My inputs are locked can't assess my channel manager says function not available model Num is 51f710a can u please help me unlock my inputs and be able to assess my channel manager to program my TV
Submitted: 11 months ago.
Category: TV
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
I'm waiting the ten mins now
Expert:  Richard replied 11 months ago.

thank you

Customer: replied 11 months ago.
Should I plug it up nowr uvstill there that didn't help
Expert:  Richard replied 11 months ago.

that was no where near 10 minutes.

Customer: replied 11 months ago.
OK I'm doing it again if that doesn't work what will be next
Expert:  Richard replied 11 months ago.

Can you please first do the instructions exactly as I asked?

Customer: replied 11 months ago.
I did in timin it now
Expert:  Richard replied 11 months ago.

Sorry I do not understand your response.

Customer: replied 11 months ago.
Sevin more min
Expert:  Richard replied 11 months ago.

ok

Customer: replied 11 months ago.
4 more mins
Expert:  Richard replied 11 months ago.

thanks

Customer: replied 11 months ago.
OK it's been teb mins I'm plugging it back up
Expert:  Richard replied 11 months ago.

thanks

Customer: replied 11 months ago.
It's saying my channel manager is not available should I plug my DVD in to see if the inputs are working
Expert:  Richard replied 11 months ago.

yes please, to see if we can now change inputs