Have TV Questions? Ask a TV Technician
Hello, and sorry you're having problems.
In order to determine what's happened, I need to ask for more info.
1) Is there some sort of surround sound/home theater receiver connected to the TV?
2) When using the original TV remote, if you press MENU, or Input will these indicators display on the screen?
3) What is connected to the set for sources (Cable Box, DVD player, etc.)?
Please reply back with details and we can proceed.
Let me know when you are able to see my reply.
No thank you, ***** ***** take a phone call right now. If you'd like to continue, please reply back on this page.
Make and Model of soundbar?
Also Cable Box is connected where- directly to the TV, or to the soundbar?
Using an HDMI cable?
Please elaborate as there's hundreds of soundbars and about a dozen way for this to be connected. We need details to sort technical problems please.
So there's NO TV indicators on the screen when you use the RCA remote? That's not good news as there's no settings in the TV that will prevent the TV's own MENU's from displaying- since you can't access them if you can't see them.
Is this TV brand new- as in right out of the box?
Standing by....if you need assistance please simply reply back.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you need more help with this?
Okay, can you check a few things for me:If you press the menu button on the tv itself (not the remote) does that produce any image on the screen?If not, can you hold a flashlight to the screen in a dim/dark room and let me know if you can make out any part of the image that way?
No problem at all, take a look when you have a chance and let me know. I can give you a call after that to guide you through.
You're welcome (sorry I have to make the last post here or I won't be notified when you return later)