Have TV Questions? Ask a TV Technician
Hi , I`m Jack Perhaps I can help you with this problem but first a few questions , let me know when you`re ready ?
What is the tv doing now if anything ?Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on ?
Is the tv on at all ?
Or is it just the picture that you lost ?
O.k then you mean that you still have sound on this tv for example ?
Is the screen just blank with some background light or completely dark like when the tv is off ?If you are not sure then darken the room and turn the tv off and on again while you observe the screen .Can you see the tv`s own menu for example ?
Cable wording ?
You mean that the screen is actually lit ?
If so then reboot the cable box
Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.
Let me know how that goes
DO YOU SEE THE TV~S OWN MENU ?
Sorry , caps lock on
opt out is wrong as well , website acting up
If you can see the tv`s own menu and everything else is working then you got a defective cable box , no two ways about that.
The tv cannot discriminate between the wordings and picture , it shows what it receives
If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.Also note that it will not close this post , you can come back here at any time if you have questions.
Much welcome and please do not forget to rate so i can get compensated for my time helping you.