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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41958
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Getting a message:"no channels in master list." How do I get

Customer Question

Getting a message:"no channels in master list." How do I get tv channels?
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, In order to help solve this problem, I need to ask you for more info.

1) Was the set working fine previously to watch TV programming?

2) Are you using a Cable/SAT box with the set?

Expert:  Aric replied 8 months ago.

Please let me know if you need help once you're able to read my reply.

Customer: replied 8 months ago.
Expert:  Aric replied 8 months ago.

Yes to both? Okay, then your TV switched off the correct Input. Use the original Vizio remote's INPUT button and press it. It selects each of the input ports on the back of the TV. Your cable box is plugged into one of them.

I'm not able to see which one, so if you're unsure- select each of them one at a time (HDMI 1 HDMI 2, etc.).

Let me know what you see on each one.

Customer: replied 8 months ago.
I want my money back!
Expert:  Aric replied 8 months ago.

The phone call cost extra- were you aware of that?? I posted specific instructions above for you to follow- can you see them?

Customer: replied 8 months ago.
What a rip off!
Expert:  Aric replied 8 months ago.

I'm really not sure what you're referring to here. Anyhow, I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician. You can direct billing questions here: http://*****@******.***

I will opt out and am no longer involved in the dialog here. Have a good night.