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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have internet connection computer. but cannot get a

Customer Question

i have internet connection for my computer . but cannot get a connection to my tv. my internet provider tried and they say it is the tv. tried phoning but panasonic is closed for the day.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem , please send me a reply when you see this ?

Expert:  Jack replied 1 year ago.

Sorry but something just came up and I will have to step out

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 1 year ago.
can you help me
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Are you trying to connect TV to internet through WiFi or Wired?

Thanks.

Customer: replied 1 year ago.
wi fi
Expert:  Shahid replied 1 year ago.

OK, is this first time trying to connect the TV to internet?

Also, is there wifi dongle plugged in TV?

Customer: replied 1 year ago.
it was working fine last week also, what is a dongle
Expert:  Shahid replied 1 year ago.

Panasonic model number TC47LE54 as mentioned in question needs external WIFI LAN Adapter that plugs into USB port of TV for wifi connection to router.

Can you please recheck your TV model number and confirm it?

Customer: replied 1 year ago.
I have received several emails from you with no fix. I called Panasonic and they fixed my problem in 10 minutes.
Customer: replied 1 year ago.
I no longer need your services.
Expert:  Shahid replied 1 year ago.

Sounds good, have nice time!