Have TV Questions? Ask a TV Technician
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, you said it does not turn on but otherwise good. What did you mean with that Mike?
It is the internal power board that has faulted.
We have ruled out the other causes for this and this confirms it.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
The part number is ***** the sticker in your TV, so removing the power open it up and on the board connected to power cable you see it there.
You can do it yourself if your capable. No soldering required.
You can get the part here
yes, as your getting no lights or power at all.
The mainboard you would at the least get LEDs on the front of it showing.
ok, if you do see power getting to the TV, then the power board is working and it confirms the mainboard as the issue with this. I was under the assumption sorry that no power was showing on the TV at all.
If you can do it yourself its worth it Mike and if your getting power to the TV, it is only leaving the motherboard at fault.
Weather its worth the cost is up to you. I personally do not considering Ultra HD is out now and the price of TV's is so low. But if it is worth it is your call.
no problem Mike