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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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After auto tuning my Bravia tv all channels work but the he

Customer Question

After auto tuning my Bravia tv all channels work but the he chanels have sound but no picture the screen shows as a radio..how do I fix it?
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello, Can you please elaborate on "screen shows as a radio"?

Also what is the model number off of the back of the Bravia please?

Customer: replied 9 months ago.
I get all channels but when I tuned in channel 9 HD (90) and win TV HD (channel 80) I only get sound but no Picture and although at the top of the screen it says channel 9 HD the screen says Radio channel.
Sony Model No KDL- 40X3100. If this does not work I will call you.. Thanks
Expert:  Shahid replied 9 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Does the TV get channel signals through Cable Box or antenna for local channels?

Thanks.

Customer: replied 9 months ago.
antenna
Expert:  Shahid replied 9 months ago.

This is odd, can you please run auto program again in TV?