Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Larry.
Is the issue that the sound is cutting out?
Or the tv is physically shutting itself down? Does it come back on by itself?
What is the complete model number?This has nothing at all to do with the audio settings, there is a lot of bad/misleading information online and this is one of those cases.
When the picture goes out, can you hold a flashlight to the screen and tell me if you're still able to make out the picture that way at all?
Do you still need help with this?