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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Sorry your payment failed for the phone call. But how did you go with the instructions?
Your payment failed for the call, Ill try to do it for you, try to accept this please
What model Visio is the TV?