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Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info. Is the black shadow appeared over night or getting darker day by day?
OK, please press Menu/Home button on TV remote to get menu graphics screen, is the shadow visible over the menu graphics?