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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13740
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have a Vizio M221NV HDTV, unable to turn on with 3

Customer Question

I have a Vizio M221NV HDTV, unable to turn on with 3 different Vizio remotes, Vizio on the TV lights up Orange and flashes then turns solid orange. Will not turn on. I can push the manual button and the orange Vizio changes from orange to white and after a while what resemble a chevron comes on the screen then disappears and I get "No signal" sign.
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello

Welcome

If you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 9 months ago.
Expert:  Anthony_Infotech replied 9 months ago.

Its likely a signal issue

If you are watching through a satellite or cable box please re-boot the box by un-plugging the box from wallpower waiting 5 mins then re-plugging the box back in again, it would be a good idea to do the same with the TV at the same time

We find that in some cases a software drop-out in the box can take out the picture

Let me know how this works out please thank you, ***** ***** works out good please could you rate the answer positively with the rating bar that will be with this post thanks again.

Regards

Anthony

Customer: replied 9 months ago.
Would a software issue stop the TV from turning on and if it will how do I correct this problem?
Expert:  Anthony_Infotech replied 9 months ago.

Have you rebooted the box like I described above?

The set has lost signals it wont do anything with no signals

Anthony

Customer: replied 9 months ago.
It should still turn on but I have a black screen, no snow
Expert:  Anthony_Infotech replied 9 months ago.

Does the menu come up?sets OWN menu?you did say yes?

Customer: replied 9 months ago.
I don't have a box
Expert:  Anthony_Infotech replied 9 months ago.

OK but does the menu come up?

Expert:  Anthony_Infotech replied 9 months ago.

So you press the menu button of the sets own remote it either comes up or it does not please

Customer: replied 9 months ago.
When I push the manual button in after I turned the set on with the manual button, yes a very short menu comes up.
Expert:  Anthony_Infotech replied 9 months ago.

You must follow what I say no matter what you may think yourself you are my eyes and ears so I use a procedure to diagnose what issue you have

Expert:  Anthony_Infotech replied 9 months ago.

NO THE MENU BUTTON not manual the MENU button of the sets own remote yes or no

Customer: replied 9 months ago.
No Menu button comes up
Expert:  Anthony_Infotech replied 9 months ago.

You said you are seeing a no signal banner so I need to know if the sets own menu comes up on the screen like brightness color etc

Customer: replied 9 months ago.
NO
Customer: replied 9 months ago.
I can get a very short menu to appear if I push the manual button which is like a thumb wheel. I get choice of TV, HDMI and a couple others, Exit, Power off and so on.
Expert:  Anthony_Infotech replied 9 months ago.

How are you watching TV services?is it through an antenna?

Customer: replied 9 months ago.
It also gave me a choice of Input, cable etc. I have cable and five other TV set which are working.
Expert:  Anthony_Infotech replied 9 months ago.

Is it cable from a box or straight from the wall?

Customer: replied 9 months ago.
Straight from the wall. I currently have another TV setting where the M221NV was and it works just fine so it's not the cable signal.
Expert:  Anthony_Infotech replied 9 months ago.

You have lost the signal for the set if its cable from the wall you will need to re-tune the set and let me know if the set finds any cable channels, can you do that?do you know how to do that?

Expert:  Anthony_Infotech replied 9 months ago.

If its a box its a different set up

Expert:  Anthony_Infotech replied 9 months ago.

Please understand the way I see it the TV is NOT broke its simply lost its signal

Expert:  Anthony_Infotech replied 9 months ago.

Please read all I have said above additionally it does not matter that the other sets are working we need to follow a procedure of checks beginning with tuning in case the set has lost its memory

Customer: replied 9 months ago.
Even if it's lost its signal it should still turn on using a remote. It has power and the lights inside are on but the set does not turn on.
Expert:  Anthony_Infotech replied 9 months ago.

The set IS ON because it says NO SIGNAL on the front does it not??

Expert:  Anthony_Infotech replied 9 months ago.

So it must be ON

Expert:  Anthony_Infotech replied 9 months ago.

This is becoming labored,,, please understand if you see a message on the front of the set saying no signal the set is in the ON mode its telling you it has NO SIGNAL

Customer: replied 9 months ago.
It only says "NO SIGNAL' after I turn the set on with the manual button. Nothing happens when I use a remote
Expert:  Anthony_Infotech replied 9 months ago.

Forget about the Tv remote for now the set is ON but it has no signal so is it cable straight or from a box?

Expert:  Anthony_Infotech replied 9 months ago.

Your following your own agenda but I can tell you if you do that we will be here all day and I haven't got all day so please reply back with what I ask thanks

Customer: replied 9 months ago.
The set does not turn on, as I said previously it only turns on using the manual button and the cable does not have a box it's straight out of the wall. I don't think this is going anywhere.
Expert:  Anthony_Infotech replied 9 months ago.

goodbye