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Hi , I`m Jack Perhaps I can help you with this problem , please send me a hello when you see this ?I would also require the tv`s full model number please ?
What type of cables /connection do you have between the cable box and tv ?Is it HDMI or color coded component cables ?
Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .