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Richard
Richard, Technician
Category: TV
Satisfied Customers: 36120
Experience:  Avid TV Technician
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I have a 28.5" sound bar,just over a year old.This morning I

Customer Question

I have a 28.5" sound bar,just over a year old.This morning I turned on the tv,cable & sound bar, everything worked but the sound bar. The sound bar won't turn on no matter what I do. Can you help ?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems.

What is the Brand and Model of the soundbar please?

Also how long have you owned it for?

Customer: replied 1 year ago.
Vizio sound bar model is unknown . About 15 months
Expert:  Aric replied 1 year ago.

There's a sticker on the back of the soundbar with the model number.

However have you checked the AV adapter/power cord at the back of the Soundbar and at the wall to make sure one of the plugs did not get pulled loose?

Customer: replied 1 year ago.
Part *********** S/N szzossar2506700
Expert:  Aric replied 1 year ago.

None of those numbers are the model. Anyhow, how about the rest of what I posted last- did you try it?

Expert:  Aric replied 1 year ago.

Are there any signs of life at all on the soundbar after removing the AC adapter and plugging it back in please?

Customer: replied 1 year ago.
Everything seems to be in good shape
Expert:  Aric replied 1 year ago.

Meaning- it's working now?

Expert:  Aric replied 1 year ago.

If you need further assistance let me know. Please do not forget to click at least a 3 STAR RATING, at the top of the page for my efforts. You can follow up at any time if needed.

Customer: replied 1 year ago.
No it's not working,but everything as far as the electrical cord seems to be in good shape.
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you see the soundbar getting any power at all? Any LEDS showing?