How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: TV
Satisfied Customers: 31123
Experience:  Avid TV Technician
32989067
Type Your TV Question Here...
Richard is online now
A new question is answered every 9 seconds

We have a year old Visio E550iB2 recently lost picture and

Customer Question

We have a year old Visio E550iB2 recently lost picture and audio.
Submitted: 9 months ago.
Category: TV
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
Still no picture or soubd
Expert:  Richard replied 9 months ago.

are any lights at the front of the TV showing at all Linda?

And have you tried a different power socket?

Customer: replied 9 months ago.
Sound!
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 9 months ago.

You mean you got sound when trying a different power socket?

You want me to call you? Its an additional service but if this is easier for you?

Expert:  Richard replied 9 months ago.

Linda? Are you still working with me on this?

Customer: replied 9 months ago.
I received an email from support Visio to get extended service plan for $29...why should I pay you too? You work for Visio??