Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Doug.
IF you have a cable or satellite box, then the channels need to be changed on the remote for the box, not the tv remote.
To pick up the signal from the box however, the tv needs to be on the proper input mode, typically hdmi1, hdmi2, etc, which is done using the source/input button on the vizio remote.
Let me know if you get stuck.