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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cannot get Amazon on Smart TV, I receive it on my TV

Customer Question

Cannot get Amazon on Smart TV
JA: Thanks. Can you give me any more details about your issue?
Customer: I receive it on my TV downstairs using DVR player so I have set up account but does not work on other TVs Tells me to go to Video Help
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of the tv?

Customer: replied 9 months ago.
Samsung Smart TV
Expert:  Nathan replied 9 months ago.

I would need the complete model number of the tv, please.

Also you mentioned using it on another tv, what dvr device are you using?

Customer: replied 9 months ago.
Please cancel this order I do not understand how it works I do not want any charges for service not wanted
Expert:  Nathan replied 9 months ago.

I'm sorry, but I have no access to cancel or refund anything.

If you'll provide the requested information, I'd be happy to help you resolve this, under the fee you've already paid.

Customer: replied 9 months ago.
Samsung model # ***** 32EH5300F I am able to receive netflix on the TV with my wifi in house. The downstair's TV receives Amazon and Netflix using the Sony DVD player
Expert:  Nathan replied 9 months ago.

Okay the dvd downstairs is an entirely different device, so it's functionality does not impact the upstairs tv.

Can you please tell me more about what you meant by "cannot get amazon"?
Are you not seeing an amazon app in the list of available options?

Expert:  Nathan replied 9 months ago.

Also is the tv working for any other apps currently (netflix, etc)

Customer: replied 9 months ago.
The amazon app is an option but clicking on it does not open it and says go to Amazon.com/video help
Customer: replied 9 months ago.
Netflix works no problem
Expert:  Nathan replied 9 months ago.

Okay now go into the samsung main menu, under Support, and look for the Software Update function and choose network update.

Customer: replied 9 months ago.
My choices are4 by USB, online , alternative software and standby mode Upgrade off What do click on ?
Expert:  Nathan replied 9 months ago.

Online is the same as network, choose that one please.

Expert:  Nathan replied 9 months ago.

Do you need more help with this?