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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13742
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My TV/cable will turn on but does not have a picture

Customer Question

my TV/cable will turn on but does not have a picture
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello

Welcome

I will need the model number of the TV please found on the back of the set?

Anthony

Customer: replied 9 months ago.
where at?
Expert:  Anthony_Infotech replied 9 months ago.

On the back of the TV?the model number will be there

Customer: replied 9 months ago.
E601i-A3 I think
Expert:  Anthony_Infotech replied 9 months ago.

Yes that is it

Now you say the set is in the ON mode but no pic no sound, if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 9 months ago.
Expert:  Anthony_Infotech replied 9 months ago.

OK there will be a signal problem from the box, please reboot the box by unplugging it from the wall waiting 5 mins then replugging back in again, let me know if anything changes

Anthony

Customer: replied 9 months ago.
I will unplug from wall then let you know in 5 minutes
Expert:  Anthony_Infotech replied 9 months ago.

OK take your time

Customer: replied 9 months ago.
thank you, ***** ***** woman didn't even think to unplug it
Customer: replied 9 months ago.
how much am I paying?
Expert:  Anthony_Infotech replied 9 months ago.

That is good news!

Please consider rating the answer positively there will be a rating bar of stars usually at the top of the page with this post thank you, ***** ***** positively enables me to receive credit from the site thanks again, the session will remain open and stay open as long as you need it, if you have any concerns please just let me know and I will answer any queries you have

Many Thanks

Anthony

Customer: replied 9 months ago.
how much am I paying
Expert:  Anthony_Infotech replied 9 months ago.

Whatever you paid as a deposit, I dont have access to billing I am just the technician who is credited when you rate the answer positively any billing queries contact***@******.*** by email but the way I see it looks like $24

Anthony

Customer: replied 9 months ago.
thank you
Expert:  Anthony_Infotech replied 9 months ago.

Your Welcome

Just a reminder you have not rated me yet, there will be a rating bar at the top of the page consisting of stars fill it in please so I get credit

Thanks

Anthony