Have TV Questions? Ask a TV Technician
Hi there and welcome
This is usually an issue with the power board Gail, normally a blown capacitor.
First though, we will rule out residue power as the issue.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Do you wish for me to call? as I saw the request, accept the request and I can call Gail
Ok, I was only responding to your request of a phone call.
If you plug it into a different power socket, does it then start? I want to rule this out.
It is the internal powerboard that has faulted. It will be a blown capacitor on the board
All other causes have been ruled out
I am really sorry about this and you are going to have to return the TV to have this replaced. But I strongly urge you to get a pricing first Gail as the cost to replace this with labor can is likely to exceed the value of a replacement based on its age, plus you would only get a limited warranty on the repair, which is why in my experience I advise this
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
These components can always fail even if you do nothing out of the ordinary. The capacitors have a life span depending on how well they were made. The average use of these TV is 6 years so to get double the use of this is pretty good.
Anything can be found online if you know what your looking for... All I can do Gail is rule out the causes for this problem and explain to you what the issue was. This is what you asked for and what I have done for you and the service you paid for. I am not really sure what else you would like me to say? If there is a specific question, please feel free to let me know.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.