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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Re. mod. 60DDX88BA; S/N VOD004092 Lost picture (went on &

Customer Question

Re. mod. 60DDX88BA; S/N VOD004092
Lost picture (went on & off for a short time; now just off). Audio fine.
Cable connections checked; good.
Is there anything I can do further without a service call (such as perhaps a reset)?
Ken
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello and sorry you're having problems.

Can you please go to the TV itself, or use the original remote and press MENU? Let us know if the MENU displays on the screen please.

Expert:  Aric replied 9 months ago.

Let me know when you're able to see my reply and we can proceed.